Talkdesk Utilities Experience Cloud rises to the challenge by combining agentic AI and intelligent automations that enhance self-service and human agent assistance, real-time core utility system integrations (e.g., customer information systems [CIS], outage management systems [OM]), geographic information systems (GIS), and pre-engineered workflows for common utility customer service queries about outages, billing, and account management.
Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations to deliver a modern, proactive customer experiencePALO ALTO, Calif.and PHOENIX, May 05, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today introduced Talkdesk Utilities Experience Cloud™, an intelligent CX platform that empowers utility providers to deliver fast omnichannel service effortlessly.
Other key features of the purpose-built AI agents in the Talkdesk Utilities Experience Cloud include: Contextually aware and personalized: Understands customer history, location, account information, communication preferences, current outages, usage patterns, and billing status by analyzing multiple data sources to provide personalized and context-aware updates and responses.
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